Terms & Conditions

CUSTOM COOKIES & CAKESICLES

Full payment is required upon receiving your invoice to reserve your date in my calendar. If payment isn't received within 24 hours, I will assume you no longer wish to order and I will release your slot. 

*If photos of another artist's work are provided, I will use these for inspiration only. I will not copy someone else's work.

Please also be aware that when sending inspiration photos, the colours may appear different on different screens (phone, laptop, tablet) due to settings, lighting etc so what you see on yours may be different to what I see on mine. 

SEASONAL, GIFT BOXES AND CUSTOM COOKIES/CAKESICLES

All cookies are heat sealed in cellophane bags and have a best before date of 4 weeks if kept in their original packaging. They can also be frozen (please get in contact if you'd like specific instructions on how to do this). 

All cakesicles are heat sealed in cellophane bags for freshness and have a best before date of 1 week upon arrival if kept in their original packaging. Once opened, please enjoy within 3 days.

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Once your order is dispatched, please allow 10 business days for your order to be delivered. I do not guarantee delivery or postal dates. All dates are estimated. No refunds will be granted if orders are delayed. Completely Cookied does not take responsibility for any postal delays incurred by Royal Mail. Postage costs are non-refundable.

Orders are dispatched to the delivery address as entered by the customer when the order is placed. Customers are responsible for providing Completely Cookied with their correct postal address - if a package is returned or rejected, the customer will be contacted and will be required to pay a reshipment postal charge. 

Completely Cookied is not responsible for lost packages, however, I want to you receive the products you paid for. If you believe your package has been lost or has been marked delivered without receiving it, please email me [email protected] and I will assist you. The typical procedure requires 10 working days to pass before I can file a claim with Royal mail. Once a claim has been made, it can take 15 working days to get a response from Royal Mail. Hopefully then can refund or find out where your parcel is. I will then refund once they have refunded me. Re-orders are at the discretion of Completely Cookied and may not always be possible.

You can find my refund policy here.